Business Process Window

Let IWT help you harness the power of your information to monitor and manage the performance of your organization. Executives, managers, and front-line workers need real-time access to operational data in order to make good decisions. Today, healthcare organizations often follow an antiquated and parochial process for using data to make decisions within the organization. A great deal of information is collected and stored about patients and patient care processes. However, the data is often spread across multiple disparate systems, making it difficult or impossible to utilize in an integrated manner. IWT can help you obtain and present operating data from multiple sources to support immediate decisions, rather than at the end of the quarter when it’s too late to do anything.

For example, how efficient is the medication delivery process at your facility? From the time the physician places the medication order until it is actually administered to the patient, there are numerous opportunities for delays and errors. Can the manager detect when this process is beginning to spin out of control and intervene before harm comes to the patient or length of stay is increased? Or, how many times have you had patients leave before being seen because they were tired of waiting in a crowded waiting room? A real time monitor to track your wait time performance is very useful. When wait times begin to creep beyond acceptable standards, as defined by your organization, the system will alert the responsible individual so that immediate intervention can be taken BEFORE patients begin to abandon ship.

IWT’s performance monitoring solution is a data integration and clinical decision support tool that harnesses the power of information already captured in existing disparate computer systems. The information isused in real-time to monitor processes and prevent them from becoming problems by triggering alerts to those responsible for ensuring that the processes run smoothly. Performance alerts are communicated via e-mail, cell phone, pager, or other wireless communication device; or IWT has designed an executive web monitor view which continually displays real-time performance metrics to the user’s desktop. Metrics and views are configurable by user, so that each user sees only the data that’s important to them. In this way your organization will better utilize and communicate knowledge so that timely interventions can be taken to avoid or minimize problems.

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